In case of any complaint kindly notify the floor staff members to call the Duty 

Manager to attend to your complaint.

The Duty Manager shall attend to your complaint immediately and at this stage your 

complaint gets registered i.e.- Your particulars, details of complaint and the outcome.

Whatever the outcome is, the Duty Manager will share the information with the BBETS 

Executive team.

If you are not happy with the decision of the Duty Manager, your complaint will be escalated 

to the BBETS Executive Team:

NB: This process will take at least 24 hours- that is for your complaint to reach the BBETS 

Executive Team.

You will be given feedback within 48 hours

If you are not satisfied with the outcome from the BBETS Executive Team, you will be given 

the complaint report and you may escalate your complaint to Botswana Gambling Authority

ADDITIONAL COMPLAINT SUBMISSION CHANNELS

If at any time you feel that you cannot address the complaint to the staff on duty you are 

welcome to use the following channels:

 Email: help@bbets.co.bw

 WhatsApp: +267 74545493

 Post: PO Box 2465, Gaborone 

CONTACT US

For any queries regarding the complaints process

Tell: +26774545493

Email: help@bbets.co.bw

Compliance & Gambling Contact Manager